Repairs and Maintenance

As your agency, we are here to help when things go wrong.  But before you call, please note the following steps or precautions to take when address these common issues.



If you have lost power, check your fuse box for any flipped switches and reset them. Track the source of the overload if possible and refrain from using the same two appliances at the same time if this was the cause.

If that doesn’t work, check with your neighbours, and call Western Power if necessary to report or enquire about an area-wide outage. Consult property management if this does not resolve things.




​Check your hot water system to see if the pilot light has gone out and if so attempt to relight this or if electric then check the meter box switches to ensure nothing has tripped, and that power is on.

Find your hot water system, and look for the filler valve attached to its side. Lift the lever to empty water from overflow, and do so every couple of months.

Check to see if you have any leaking taps, which can cause a lack of efficiency in hot water systems.

If none of these are the case, please contact our offices to request a repair.


Please contact us immediately if you spot water coming out of the ground. This can be indicative of a main breakage or sewer malfunction, which must be addressed promptly and by professionals.

If you spot a bathroom, laundry, or kitchen leak, please dry and check to see if the leak is continuous. If so, please contact us immediately for a repair request. You may also wish to report the leak during an inspection if it only happened once.

If your pool is leaking, please check the skimmer boxes, pump, motor and pool casing for mechanical problems and cracks. Vacuum and clear pool of debris to ensure it is not being caused by blockages.


Emergency repairs consist of any of the following, in this instance please call our emergency phone, outlined in your Tenant Manual, which you would have received at sign up, or click here to retrieve another copy.

  • (a) a burst water service or serious water service leak;
    (b) a blocked or broken lavatory system;
    (c) a serious roof leak;
    (d) a gas leak;
    (e) a dangerous electrical fault;
    (f) flooding or serious flood damage;
    (g) serious storm, fire or impact damage;
    (h) a failure or breakdown of the gas, electricity or water supply to the premises;
    (i) a failure or breakdown of an essential service or appliance on the premises for hot water, cooking or heating;
    (j) a fault or damage that makes the premises unsafe or insecure;
    (k) a fault or damage likely to injure a person, damage property or unduly inconvenience a resident of the premises

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